Staying on top of the issues surrounding IT automation, integration, scalability, and customization is central to our business. ACS is a leading innovator of industrial and technical systems, specializing in turn-key IT solutions, software engineering, facility design and construction, network infrastructure, distance learning, system security, and help desk operations. Our vision and insight is drawn from ongoing industry benchmarks, applied methodologies, and the performance of an experienced team with diverse backgrounds.

Balancing our client's needs, we provide a start-to-finish total service package, which includes the following:

Site Assessments and Preparation
Once a site for a service delivery center or digital training facility is selected, ACS conducts a pre-survey and evaluation. Based on the requirements and the client's desired outcome, preliminary computer-aided design (CAD) drawings are generated. These blueprints are reviewed and refined as necessary.

Once a final design is accepted, full-size architectural, mechanical, and electrical drawings are developed and released for construction. Each and every aspect of the site is documented in our design prints.

Facility Construction
ACS has a manufacturing plant and artisans that build facility furniture for a variety of settings. We also have designated industry suppliers that provide equipment and supplies such as carpeting, ceiling tiles, electrical components, etc.

hoteles b&b LagosUpon approval to begin construction, ACS highway transportation delivers all of the required equipment, tools, and resources to the final destination. In the case of our overseas operations, assets are shipped air freight. From our headquarters, we manage project schedules, budgets, and physical inventory. The on-site implementation team that accompanies every project consists of a superintendent, chief installer, and supporting engineers, regardless of the location.

Telecommunications
In the case of a service delivery center, choosing a telephone system does not have to be complicated. ACS has partnerships with industry suppliers in this market space to select the appropriate hardware/software for the customer support environment. If the client requires support for mobile personnel, the most appropriate solution will be recommended to meet both current and future business requirements.

When building digital facilities, our site operations team is prepared to install the optical fiber lines for voice and data communication, provide communication devices and equipment, and complete all of the required cable plant/electrical installations.

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Enterprise Systems and Network Management
ACS is skilled in working with a variety of technologies and we continue to maintain a supplier-neutral approach to solution implementation and integration. However, we do have a staff of professionals who are certified Tivoli Enterprise™ engineers.

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System Security
ACS will assist you to determine the appropriate levels of security required for your environment so that desired levels of both information protection and availability are achieved. We provide various levels of network and host-based intruder detection system solutions, offering frameworks which allow for the monitoring and response to security events across an enterprise in real time.

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Engineering & Systems Design
ACS's licensed engineers can satisfy individual customer network and system needs in all aspects of electrical, mechanical, electronics, cabling, software, life-cycle support, safety, telecommunications, marine, hull, maintenance, and combat systems applications.

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Distance Learning and Distributed Education
ACS provides the underlying technology infrastructure for this learning environment. This effort includes initial site assessments, site installation, facility furnishings, network installation, configuration, testing, and ongoing maintenance and support.

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Documentation
Each phase of all of our projects is documented. Documentation is our "proof of plan" validation and a key deliverable to our clients.

Complete documentation for system design, installation procedures, operating guidelines, and end user education is prepared within structured guidelines.

At completion, in addition to operations documentation, ACS also delivers an inventory manual to the client, which contains all products, materials, accessories, and their respective warranties, sealed with the ACS guarantee.

Help Desk Operations
Our service delivery center serves as a single point of contact (SPOC) for customer assistance for multiple clients. The help desk resolves or coordinates the resolution of customer problems and acts as the liaison between the internal technical staff and the client community.

Service level management is fundamental to our success and metrics are gathered and reported on for each and every aspect of the services we provide.

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cheap hotel in KirchbergThe Ongoing Relationship
In simple terms, what you see is what you get. As your service provider, we bring a wide range of skills and resources, deliver economies of scale, and provide the flexibility that the e-business world demands.

We realize that single point accountability is the number one priority in considering a service provider. Your point of contact will be with one of our operations experts who will look at the business from a strategic and tactical point of view, rather than a sales point of view.